ITIL V3 Intermediate Level: Service Lifecycle - Service Design

ÖVERSIKT

ITIL is the framework for IT service delivery. If your organization is implementing ITIL (IT Infrastructure Library), it's time to learn how to deliver this IT service - including the relevant IT practices, tasks and procedures tailored to your organization.

Vad ingår

Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:

• PRE-READING
• INSTRUKTÖRSLETT PROGRAM
• KURSMATERIAL
• EXAMEN
• CERTIFIERINGSGARANTI
• INSTRUKTÖRSLETT PROGRAM
• BOENDE
• KURSMATERIAL
• ALL MAT
• ONSITE EXAMEN
• CERTIFIERINGSGARANTI

EXAMEN & CERTIFIERING

Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.

• Service Design (ITILSD)
• ITIL Service Lifecycle: Service Design (SD)

FÖRKUNSKAPER

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT and related work experience of at least two years.

Relevant roles include: Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager

Agendan

Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.

You'll learn:

- The main principles and objectives of Service Design
- Organisational issues concerned with design
- The five aspects of Service Design – Service Solution, Systems, Technology Architecture, Processes and Management Systems
- Technology considerations
- Activities commonly performed in Service Design
- Assessing success factors and managing risk

- Management skills:
- Design Coordination
- Service Catalogue Management
- Service Level Management
- Capacity Management
- Availability Management
- Information Security Management
- Supplier Management
- IT Service Continuity Management