Please Note: This course has been replaced by the Microsoft Dynamics 365 for Customer Service Functional Consultant (MB-230) course.
Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:
Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.
You´ll have the perfect starting point for your training with these prerequisites:
- A working knowledge of Dynamics CRM 2011 or later versions
- Understanding of Customer Service Processes within businesses
Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.
- Configure Microsoft Dynamics 365 Customer Service
- Customer Service Hub
- Knowledge Management
- Customer Service Rules
- Customer Service Analytics
- Voice of the Customer
- Field Service
- Unified Service Desk
The Virtual Classroom is an online forum, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.
Your prereading sits in your personal space at readynez.com: My Readynez. Simply log in, find your course and start your preparations.
Your exam voucher is usually included in your virtual training package. When you´re ready to sit your exam, you just book it. You can sit most exams from home or at a local test centre. We’re here to help you with that process.