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ITIL V3 Intermediate Level: Service Capability - Service Offerings and Agreements

"Superb course, very well organized and super good course leader!"

Aron Mesterbasic

Format:

Price:

18 950 NOK26 900 NOK

Dates:

Varighed:

3 dag(er)

What's Included

INSTRUCTOR-LED TRAINING

ALL COURSE MATERIALS

EXAM

CERTIFICATION GUARANTEE

INSTRUCTOR-LED TRAINING

ACCOMMODATION

ALL COURSE MATERIALS

ALL MEALS

EXAM ONSITE

CERTIFICATION GUARANTEE

KEY FEATURES

ITIL is the framework for IT service delivery. If your organization is implementing ITIL (IT Infrastructure Library®), it's time to learn how to deliver this IT service - including the relevant IT practices, tasks and procedures tailored to your organization.

What's Included

Your course package is designed to provide maximum learning and convenience. This is included in the price of your course:

  • INSTRUCTOR-LED TRAINING
  • ALL COURSE MATERIALS
  • EXAM
  • CERTIFICATION GUARANTEE
  • INSTRUCTOR-LED TRAINING
  • ACCOMMODATION
  • ALL COURSE MATERIALS
  • ALL MEALS
  • EXAM ONSITE
  • CERTIFICATION GUARANTEE

EXAMS & CERTIFICATIONS

Your expert instructor will get you ready for the following exam and certification, which are included in your course package and covered by the Certification guarantee.

  • ITIL Service Capability – Service Offerings and Agreements (ITILCSOA)
  • ITIL Service Capability: Service Offerings & Agreements (SOA)

PREREQUISITES

This course offers you a career development path if you already hold the ISEB/EXIN ITIL® Foundation certificate. It is recommended - but not required - that you have exposure to basic concepts in IT and related work experience of at least two years.

Relevant roles include: IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, Service Portfolio Manager, Supplier Relationship Manager.

Full curriculum

Using our engaging learning methodology including a variety of tools, we’ll cover the entire curriculum.

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Format:

Price: 18 950 NOK26 900 NOK

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FAQs

The Virtual Classroom is an online forum, where you will join your instructor and fellow classmates in real time. Everything happens live and you can interact freely, discuss, ask questions, and watch your instructor present on a whiteboard, discuss the courseware and slides, work with labs, and review.

Your prereading sits in your personal space at readynez.com: My Readynez. Simply log in, find your course and start your preparations.

Your exam voucher is usually included in your virtual training package. When you´re ready to sit your exam, you just book it. You can sit most exams from home or at a local test centre. We’re here to help you with that process.

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